Shipping Issues

- Free shipping takes approximately 10-15 days for delivery.
- Paid DHL shipping takes around 7-10 days for delivery.

Address Concerns

- It's crucial to provide the correct shipping address. In case of an incorrect address, re-shipping will require payment of re-shipping fees and a waiting period of 60 days.

- Address changes can be made before shipment; however, once the order has been shipped, address changes are not possible.

- It's okay if the billing address is incorrect because we provide electronic invoices and do not include paper invoices with the shipment.

Want to Customize Beyond Available Options?

- Additional charges apply for customization beyond the provided options.

For inquiries, please contact our official email at sales@astarinchimes.com. Please include the desired purchase link and customization requirements in the email.

Curious About the Sender of a Gift?

- To know the sender of a gift, please provide the tracking number on the package, which typically starts with 'YT'.

For inquiries, please contact our official email at sales@astarinchimes.com.

Want to Leave a Message for the Recipient?

- If you purchase gift wrapping, we offer a greeting card service where you can leave a message on the card.