So... Shipping Options?

Yes, we offer two shipping options for you to choose from:

• Free Standard Shipping: This option is complimentary and typically takes around 10-15 business days for delivery, depending on your location.

• Expedited DHL Shipping: For faster delivery, you can select our paid DHL service, which usually takes around 7-10 business days. This option ensures quicker and more reliable shipping.

Feel free to choose the option that best suits your needs!

Any Address Concerns? What if I want to change.

- Address changes can be made before shipment. Once the order has been shipped, address changes are not possible.

- It's crucial to provide the correct shipping address. In case of an incorrect address, re-shipping will require payment of re-shipping fees and a waiting period of 20 days.

Don't Put the Paper Bill in My Package. Got you!

As part of our commitment to environmental sustainability, we have discontinued paper bills since 2021. Instead, invoices are sent directly to your email upon request, ensuring a seamless and eco-friendly shopping experience.

Rest assured, you won't find any paper bills/bill info in your package. If you need an electronic copy of your invoice or have any other questions, please let us know, and we'll be happy to assist.

Want to Customize Beyond Available Options?

Additional charges apply for customization beyond the provided options.

For inquiries, please contact our official email at sales@astarinchimes.com. Please include the desired purchase link and customization requirements in the email.

Curious About the Sender of a Gift?

- To know the sender of a gift, please provide the tracking number on the package, which typically starts with 'YT'.

For inquiries, please contact our official email at sales@astarinchimes.com.

Want to Leave a Message for the Recipient?

Yes. We can do that. Each product we offer a Gift-warpping option for only extra $5. It contains a gift box, a gift card (you can put the message info freely) and a gift bag.